Job summary

DataGlove offers a premier service to our clients.  The IT Helpdesk Analyst is responsible for diagnosing PC hardware and software problems quickly and must demonstrate excellent technical knowledge, while providing superior service to our clients.  This position requires a minimum of 3 years helpdesk support experience and must be proficient in the following skill sets: 

Essential job functions

• Windows 7, Vista and XP support  
• Microsoft Office 2010, 2007 and 2003 support
• Email Setup and trouble-shooting
• Network and Internet connectivity support and trouble-shooting
• Setup and support of PC peripherals, to include printers, scanners and USB devices. 
• Use of network/PC management software.
• Virus and Spyware removal

General Requirements

• Microsoft Office Specialist (MOS) Certification desired
• Windows 7, Vista or XP certifications desired
• A+, Network+ certifications  desired
• Must be available to work a varied shift schedule
• Perform remote trouble-shooting to diagnose and isolate hardware, O/S, application and peripheral problems.
• Must be able to multi-task, have outstanding analytical abilities, and work in a fast paced environment
• Project management methodology and change management
• Be highly motivated
• Have excellent written and verbal communication skills
• Demonstrate excellent interpersonal skills
• Must be able to follow documented processes and procedures.
• Demonstrate a “whatever it takes” attitude to get the job done right

Education/Certifications/Experience

• Minimum 3 years of IT support experience
• Bachelor's Degree preferred and/or equivalent combination of relevant education and/or experience.