Managed Services
Often, the most formidable obstacles lie within Infrastructure challenges and inefficiencies, compromise companies' ability to operate at full potential. DataGlove is a service, support, and quality focused company that provides its customers with a cost effective solution for offering Remote, on-site and Blended service of Infrastructure and Application support in North America and Internationally.
Managed services are rapidly replacing traditional information technology (IT) management tools and mega-outsourcing arrangements because they provide a more cost-effective method of managing and protecting enterprise networks, systems and applications. It brings the value to any client engagement through leveraged fractional labor. Using maximum Manage Services, organization can leverage our vendor-certified and 24x7x365 support, without the costs and commitment typically associated with a full-time equivalent system and network administrators.
DataGlove Remote Infrastructure Management (dRIM) ensures efficiency and high availability of the current network infrastructure through the following:
- Up-to-date infrastructure documents.
- Proactive monitoring of devices.
- Use ITIL base methodologies.
- Advance notification of scheduled downtime to client.
- Change Management, coordination of planned changes to the infrastructure or services and the operational impact of those changes.
- In-depth Problem Root Cause Analysis reports.
- Analysis and performance monitoring, making necessary configuration adjustments as necessary
It's about a proactive preventative approach to IT systems management
DataGlove Managed Services provide day-to-day back-office operating environment support for Operating Systems and network technologies as well as end user desktop management.
We offer a variety of additional services to maximize your network availability.
- Data Security management
- Asset management
- Patch management
- Hosting Exchange/Share Point
- Network design and implementation
- Active Directory and Exchange design and implementation
- Information security assessments
- Disaster Recovery Planning
- Backup Management
Key Benefits
- Maximum Customer Response Center proactively monitors systems
- Increased performance, maximized availability and productivity, and decreased overall cost of ownership
- Reduced IT burden on management enabling focus on core and strategic initiatives
- A trusted advisor to your company
